Friday, December 19, 2008

Marketing Adaptation During a Recession

Companies need to adapt their marketing strategies during a recession to keep consumers' interest. Having an efficient and productive marketing plan is essential to all businesses, but during a recession the need becomes even more important if companies are planning on surviving. Before you adjust your marketing plan it is important to look at the type of product you are trying to market. Is the product a shopping, specialty or luxury good? As a marketer you also might need to change the focus of your product’s attributes in order to keep the consumer’s attention.

Marketers need to look at companies that are surviving successfully during an economic downturn. What ways have they adapted to keep their customers happy? One example is McDonalds. Instead of advertising their specialty burgers, they are promoting their value menu and are still getting people to “eat out”. Companies also need to consider offering free shipping or other discounts to attract consumers. Consumer good products such as grocery or health and beauty aids also need to adapt how they utilize sales promotions. Redemption of coupons is usually around 2 percent, so in recent years companies have moved away from issuing coupons. The latest numbers though show an increase in consumer interest. In a recent Brand week article, “72% of consumers are using more coupons than they did six months ago. Three-quarters of those respondents claimed the economy made them do it”. Smart companies are now offering online or traditional coupons with a shorter expiration date, which causes the consumer to make a purchase in the short term.

When corporate tightens marketing’s budget, the need to look elsewhere to advertise and promote your product or service becomes even more critical. Many companies such as Dunkin Donuts have embraced social media websites such as Twitter.com. Twitter.com is a social media website which allows individuals or even companies to follow or be followed by individuals. In short “Tweets” companies can update loyal customers about new promotions, new products and even ask for feedback. Most of the individuals on Twitter.com are innovators or the opinion leaders that companies long to reach anyway. The best is that the entire idea doesn’t cost Dunkin Donuts much except for the time of an employee to handle the media sites. Dunkin Donuts recent "Tweets" have consisted of free coffee giveaways near local colleges, and also reminding customers about D&D holiday gift ideas.

Is it possible to still sell a luxury item during a time when consumers are cutting back on their purchases? One way marketers can try to promote their more expensive products is to move away from focusing on status or image benefits and instead focus on quality or safety. An example would be to try and convince a consumer to pay more for a luxury vehicle by showing them that in the long run the repair bills will be less. Promote the idea of safety so that the consumer will feel that spending more brings them some type of cognitive reward and not just a feeling of status.

Understanding consumer demand and being able to rapidly adapt to changes is another important criteria. The American car manufacturers ignored the consumer trend of small and more fuel efficient cars. Missed opportunities are even more financially damaging during a recession. Marketers need to constantly reevaluate their marketing strategies and adapt wherever possible to the challenge of the financial landscape. By not keeping track of their consumer’s financial struggles will lead to a company facing a huge drop in demand and eventually obsolescence.

Tuesday, December 2, 2008

Do things happen for a reason?

I have been in a very philosophical mood lately. My entire life I have been a classic "Type A" personality. I find it very hard to just live in the moment and enjoy life. Constantly planning, organizing and learning are the epitome of my life's journey. I wish that I had the personality of my brother who can just deflect problems and live life with a much laid back attitude. There has been one philosophical approach that has helped me learn to take a bigger picture of life. The saying of "All things happen for a reason". I especially feel this occurs with friendships.

As the years pass and challenges are met, I am able to look back and clearly see a path that wasn't always obvious when I was careening down it. Why do bad things happen to good people? Why do certain people come into your life....while you lose touch with others? Sometimes a person will just take over my life in this blaze and it is clear that we have a friendship due to a specific reason. Other times I am lost as to why I am engaging in certain relationships.....especially if it feels very one-sided. Sometimes the picture becomes clearer many years later when certain friendships become my anchor in times of stress. The times that I have been faced with the hardest challenges, the most difficult decisions, and the most traumatic events have all lead me down a path that has resulted with life-altering changes. Fortunately most have worked out in my favor.....so does that mean that I made the "right" choices? I love the 1998 movie "Sliding Doors" because its story is based on a story of Gwyneth Paltrow's Helen. "Helen is fired from her job at a PR company, and when the sliding doors of the tube car close on her, we start to see what would have happened if she'd made the train, and if she hadn't." The movie shows not only that things happen for a reason but the impact of fate.

Although I was brought up in a strict Catholic household, I haven't embraced any type of organized religion in years. I find philosophical discussions much more enticing and engaging. During the craziness of this holiday season I like to take the time to reach out to each of my friends and let them know how I value their friendship and support.......because without them I would be even more lost. I would love to hear any of your thoughts about whether you believe things happen for a reason?